Platform
other
Component
sysaid
Fixed in
23.3.39
CVE-2024-36393 identifies a SQL Injection vulnerability within SysAid, a help desk and IT asset management system. This flaw allows attackers to inject malicious SQL code into database queries, potentially leading to unauthorized data access and manipulation. The vulnerability affects versions of SysAid up to and including 23.3.38, with a fix available in version 23.3.39.
Successful exploitation of CVE-2024-36393 could grant an attacker complete control over the SysAid database. This includes the ability to read, modify, or delete sensitive data such as user credentials, ticket details, asset information, and potentially even system configuration files. Lateral movement within the network is possible if the database user has elevated privileges. The blast radius extends to any data stored within the SysAid database, making it a high-impact vulnerability, particularly for organizations relying on SysAid for critical IT service management functions. A successful attack could result in significant data breaches, reputational damage, and operational disruption.
CVE-2024-36393 was publicly disclosed on June 6, 2024. The vulnerability's CRITICAL severity (CVSS 9.9) and ease of exploitation suggest a high probability of exploitation. No public proof-of-concept (POC) code has been released as of this writing, but the SQL Injection nature of the vulnerability makes it likely that one will emerge. Monitor security advisories and threat intelligence feeds for updates.
Exploit Status
EPSS
0.26% (49% percentile)
CISA SSVC
CVSS Vector
The primary mitigation for CVE-2024-36393 is to immediately upgrade SysAid to version 23.3.39 or later. If an immediate upgrade is not feasible, consider implementing temporary workarounds such as restricting database access to only authorized users and implementing strict input validation on all user-supplied data. While not a complete solution, a Web Application Firewall (WAF) configured with rules to detect and block SQL injection attempts can provide an additional layer of defense. Monitor SysAid logs for suspicious SQL queries and unusual database activity.
Update SysAid to a version later than 23.3.38 to fix the SQL Injection vulnerability. Refer to the release notes for specific upgrade instructions. Follow security best practices to protect your SysAid instance.
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CVE-2024-36393 is a critical SQL Injection vulnerability affecting SysAid versions up to 23.3.38. Attackers can inject malicious SQL code to potentially gain unauthorized access to sensitive data.
Yes, if you are running SysAid version 23.3.38 or earlier, you are vulnerable to this SQL Injection flaw. Upgrade to 23.3.39 to mitigate the risk.
The recommended fix is to immediately upgrade SysAid to version 23.3.39 or later. If upgrading is not immediately possible, implement temporary workarounds like restricting database access and input validation.
While no active exploitation has been confirmed, the vulnerability's severity and ease of exploitation suggest a high probability of exploitation. Monitor security advisories for updates.
Refer to the official SysAid security advisory for detailed information and updates: [https://www.sysaid.com/security-advisory/](https://www.sysaid.com/security-advisory/)
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