Platform
wordpress
Component
happy-helpdesk-support-ticket-system
Fixed in
1.0.8
CVE-2025-49372 describes a Remote Code Execution (RCE) vulnerability within the HAPPY Helpdesk Support Ticket System. This flaw allows attackers to achieve Remote Code Inclusion, enabling them to execute arbitrary code on vulnerable systems. The vulnerability impacts versions 0.0.0 through 1.0.7 of the plugin, and a patch is available in version 1.0.8.
The impact of this RCE vulnerability is severe. An attacker exploiting this flaw can execute arbitrary code on the server hosting the WordPress site, potentially gaining complete control over the system. This could lead to data breaches, website defacement, malware installation, and further lateral movement within the network. The Remote Code Inclusion aspect significantly elevates the risk, as attackers can leverage this to execute malicious scripts directly on the server, bypassing typical security controls. Successful exploitation could compromise sensitive customer data, financial information, and other critical assets.
CVE-2025-49372 was publicly disclosed on 2025-11-06. The CVSS score of 10 (CRITICAL) indicates a high probability of exploitation. While no public proof-of-concept (PoC) has been observed as of this writing, the nature of the RCE vulnerability makes it a likely target for exploitation by malicious actors. Monitor security advisories and threat intelligence feeds for any indications of active exploitation campaigns.
Exploit Status
EPSS
0.09% (26% percentile)
CISA SSVC
CVSS Vector
The primary mitigation for CVE-2025-49372 is to immediately upgrade the HAPPY Helpdesk Support Ticket System plugin to version 1.0.8 or later. If upgrading is not immediately feasible due to compatibility issues or testing requirements, consider implementing temporary workarounds. These might include restricting file access permissions within the WordPress environment, implementing a Web Application Firewall (WAF) with rules to block suspicious code inclusion attempts, and carefully reviewing the plugin's code for any unusual or unauthorized file access patterns. After upgrading, confirm the vulnerability is resolved by attempting a code inclusion attempt (safely, in a test environment) and verifying that it is blocked.
Update the HAPPY plugin to the latest available version to mitigate the remote code execution vulnerability. Verify the plugin source on wordpress.org for the most recent update. Consider implementing additional security measures, such as limiting access to sensitive files and directories.
Vulnerability analysis and critical alerts directly to your inbox.
CVE-2025-49372 is a critical Remote Code Execution vulnerability in the HAPPY Helpdesk Support Ticket System plugin for WordPress, allowing attackers to execute arbitrary code via Remote Code Inclusion.
You are affected if you are using HAPPY Helpdesk Support Ticket System versions 0.0.0 through 1.0.7. Check your plugin versions immediately.
Upgrade the HAPPY Helpdesk Support Ticket System plugin to version 1.0.8 or later to resolve the vulnerability. Consider temporary workarounds if immediate upgrading is not possible.
While no active exploitation has been confirmed, the CRITICAL severity and RCE nature of the vulnerability suggest a high likelihood of exploitation. Monitor for any signs of attack.
Refer to the official VillaTheme website and WordPress plugin repository for the latest advisory and update information regarding CVE-2025-49372.
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