Refund Policy
Last updated: March 2026
At NextGuard, we want you to be completely satisfied with our service. This Refund Policy outlines the conditions under which we offer refunds for our subscription plans.
Refund Eligibility
You may request a full refund within 14 days of your initial subscription purchase if you are not satisfied with the service. This applies only to the first payment of a new subscription. Renewals and plan upgrades are not eligible for refund after the 14-day window from the original purchase.
How to Request a Refund
To request a refund, contact our support team at support@nextguardhq.com with your account email and the reason for your request. We will process your refund within 5-10 business days. Refunds are issued to the original payment method used during checkout via our payment processor, Paddle.com.
Processing Time
Once approved, refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider. Paddle.com, as our Merchant of Record, handles the refund transaction.
Non-Refundable Items
The following are not eligible for refunds: (a) subscription renewals after the 14-day period; (b) partial month usage after cancellation; (c) plan downgrades (you retain access to the higher plan until the billing period ends); (d) accounts terminated for Terms of Service violations.
Cancellation vs. Refund
Cancelling your subscription is different from requesting a refund. When you cancel, your plan remains active until the end of the current billing period — no refund is issued for the remaining time. If you wish to cancel, you can do so anytime from the Billing page in your account.
Contact Us
For refund requests or questions about this policy, please contact us at support@nextguardhq.com.